I am writing to provide some positive feedback on the installation of our new furnace, air conditioner and humidifier by Furnace King.
The process started with your initial visit to our home to understand our objectives and provide a quotation for the appropriate equipment and related services. You were very clear and knowledgeable in your presentation and answered fully and forthrightly every question Pat and I had. The equipment and services you proposed fully met our needs, and the price proposed we felt was fair and competitive. Subsequently, in the days following, as additional questions came to mind, and as we needed guidance through the process to secure energy rebates, you have been extremely responsive by voice, text, and email. We feel fully supported through the process, both pre and post installation.
With respect to the installation team (Joe, Johnny & Michael), we found them to be competent, professional, communicative, and friendly. They arrived on time, removed the old furnace and air conditioner; installed the new equipment, ductwork, and venting; cleaned up; and were complete by late afternoon. Upon completion, they reviewed a checklist with us and walked us through basic operations. When a small mishap occurred, related to installing the venting pipes, they were very upfront about it; it was subsequently readily remedied. The team then worked very hard to avoid making any cuts in finished walls and ceiling. We are well pleased with the finished installation.
Two weeks after the installation the new furnace and humidifier are working well. The house is maintained at our desired temperature and the relative humidity is well within the comfort range. If this continues through the colder winter months we will be well pleased. Also the sound level is quieter than our old furnace and is not in the least intrusive; so we are also very pleased with that. The one day it was warm enough to operate the air conditioner it too worked well. Again, the sound level was quieter than our old unit. The real test will be next summer, but we have no reason to expect anything but good function.
We have no reservation in recommending Furnace King to other home owners
Thank you for your email.
The furnace is working. I am unable to comment on the Air Conditioning unit until it’s activated and tested by Furnace King staff in the spring of 2019
My experience with all the people at Furnace King, starting from customer service /office staff, yourself and the installers were very courteous and top notch professionals.
In my opinion Furnace King is running it’s business at a level higher than many of the HVAC companies that I have dealt with in the past.
Also, I wish to say a big thank you to Mr.Damiani.
Best wishes and kind regards to everyone at Furnace King who made it happen.
I’ll certainly spread the word!
We are very happy with our new furnace my wife is so far pleased, the installation and followup i requested were done very well, we would recommend Furnace King to friends and relatives.
I happened on Furnace King by chance since they are Home Depot’s designated contractor. I was a bit uneasy because I hadn’t heard of them before but after checking their online reviews I felt a lot better. I was also pretty sure that Home Depot would only partner with quality installers.
Any remaining uneasiness completely disappeared when I met Sandip, Furnace King’s system designer extraordinaire! Sandip is super qualified and very knowledgeable in his craft. He took the time to explain the system options and the various rebate programs available to me. After we agreed on the options Sandip was able to schedule the work within a week or so.
The installation team was exceptional, their installation was clean and neat and, except for a new furnace and air conditioner, there was no sign that they had even been in our house.
Shortly after the install team left another Furnace King employee, Brian, arrived to certify the installation and fine-tune some of the parameters.
As it turned out there were some issues with the equipment that was installed but Sandip assured that Furnace King would take of them. They did just that by completely replacing parts of the system and even upgrading in the process. The second install team was the same as the first, professional, knowledgeable and was careful not to leave any mess behind.
Our system performs very well and I have no hesitation in recommending Furnace King to anyone who is looking for a quality product and, perhaps more important, a great installation. I’m sure you will find that Sandip and the crew exceed your expectations.
Your crew did a good job and presented themselves well. Everything thing seems to be working properly.
I would be very happy to recommend you and your company to my friends and family.
Hi Sandip, good morning: hope this finds you well!
Thank you for your note, as well as for your kind attention to our home HVAC needs during the shopping, purchasing, and then installation, of our new home furnace.
Nancy and I truly appreciate both your kind care and expertise. From the speed of the upfront response to our furnace failure, to your ‘later that same evening’ attendance at our home (to comprehensively walk Nancy and I through our options), to the excellence of the installation the following day, to the check-in and review of the installation (by both you and others at Furnace King) the next day after that, all things exceeded expectations.
You clearly understand your business, Sandip. What is perhaps the most impressive, however, is your follow-through along the process, after we’d signed the purchase agreement. This includes your call on the day of the installation and, of course, your kind note (below).
Thanks very much, Sandip! We look forward to keeping in touch with you for our future HVAC needs.
“Thanks for your quick response after our furnace stopped working.
Furnace King had a new unit installed within in 20 hours of our meeting. The two fellows who did the work were polite, professional and they did an excellent job.
I would recommend you and your company with absolutely no hesitation.
It was a great pleasure to work with a professional like you.
I was greatly impressed by the efficiency of your services and by your exceptional organizational skills.
Your team Mike, Joe and the other members demonstrated a very high degree of knowledge and completed the entire assignment at a record time.
Over all we are very happy that we selected you and your firm to complete our project.
Thanks again for the flawless project execution.
Best Regards to you and your Furnace King associates.
“Zach and myself are quite happy with the new furnace. The install was quick, quicker than I expected and I loved coming home to a warm home, lovely surprise I thought it would be until the next day. Although I was not home Zach assured me the installers were very professional. The furnace works wonderfully and upstairs is much warmer now. I would recommend you guys to anyone. It was more expensive than I was hoping to pay but I know we paid for quality. I received the rebate info in the mail today so I appreciate that as well. It is important to me that you were able to come give us a quote on the Sunday. It was such awful luck to have the furnace turned off on a Friday and I couldn’t believe no other place we called was willing to take our money sooner! Haha. Again I really appreciate you taking time on a Sunday to come and help us out.”
“Starting with you, your presentation and consulting with us on what our needs were, left us feeling very confident that the units we were purchasing were the right ones for us and that your company, Furnace King, along with the backing of Home Depot, was the company we wanted to deal with. You explained how the furnace and AC units work, and answered all our questions. The quotation you provided us was very fair and you explained to us how we could save money by taking advantage of the home energy rebates and helping us through this process.
In less than one week, our furnace and AC were installed. Our scheduled install went very smoothly. The installers, Joe and Mike, were great guys; they arrived on time, laid out their protective carpeting from our front door, down the hall and down the stairs to the basement. Everything was cleaned up once they left; there was no stray garbage laying around. They answered any questions I had and explained the work they did when it was all complete.
I loved the fact they went out of their way to make sure that the old venting pipe from the furnace (which was y-connected to our existing hot-water tank) was completely removed and not just cut and then capped off. They re-worked it so that it was just one clean vent from the hot-water tank and out, which looked really nice. Another thing I really appreciated was the fact that Joe was kind enough (even after a long days work!) to check my existing natural-gas fireplace, when I asked. I just wanted to know that it could turn on with no problem. I had been slightly hesitant to turn it on recently, as we had not had it on in many number of years and I felt more comfortable having someone experienced try this. Everything worked fine, and thanks again Joe!
We have only experienced the furnace for a few days now (and Winter is coming…) but we are really pleased with how everything is running and looking forward to some energy savings.
I can’t recommend you guys enough…We are really happy with the work of Furnace King. There may be other good HVAC companies around, but I don’t think they will be so F. King great!! 😉
Thanks again Sandip!!”