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Our Commitments To You

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Our Promise

Choose To Trust Us

We are committed to your ultimate satisfaction with our service and equipment and we take it seriously.

Your time and money are both precious, and so is your experience, both enjoying your home and taking care of it. With this in mind, our technicians and service advisors continually upgrade their knowledge and techniques, learn new solutions and are always evolving in the ways we can help you.

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We guarantee our repairs, installations, and maintenance services will result in fully functioning home comfort appliances, and:

  • We will continue to come back until the issue is solved.
  • In fact, if the same issue returns within three months of us visiting your home, we will come back and make it right, at no cost to you.

We aim to earn, build and keep your trust.

We aim to provide you with total satisfaction and support with our heating and air conditioning service advisors, technicians, recommendations, explanations, parts, service and overall experience with us.

Superior Quality

  • We guarantee our quality
  • We work hard to build your trust
  • We are qualified professionals

Installations

We give you our word that the equipment we have installed will perform in optimal normal conditions. If the system does not meet your expectations, we will continue working until you are fully satisfied, cool, or warm and most of all, knowing you are our priority and you are comfortable.

Repairs

Rest assured that repairs on your equipment will be fixed properly. If the same problem returns within three months, we will return to the repair and address it, free of charge.

Service Advisors & Technicians

Skills

  • Our Service Advisors are experienced, qualified and trained to recommend, schedule, problem solve and educate. They are your dedicated quality client services champions and will reach beyond the norms to make sure you are happy. If you want proof, call one of them and learn first hand.
  • Our technicians are licensed, trained, TSSA certified, bonded and fully insured, including WSIB. They have been through criminal background checks and have clean records.
  • Equally as important, is that each of them met our team standards, which include being warm, dependable, well mannered, clean and tidy, and people-oriented.

Goals

  • Our number one priority is making sure our clients are informed, respected, satisfied with our work, happy with their experience with us, and comfortable in their home.

    • We always have your best interest in mind.
    • We hope to have a lasting relationship with each client.
    • We help you minimize your costs and fully understand what choices you have.
    • We take as much time as is necessary to ensure you know all of your options and understand the process and costs involved.