Privacy Policy
Introduction
Furnace King Home Services (“we,” “us,” or “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and Ontario’s privacy legislation.
By using our website at furnaceking.ca or engaging our HVAC, plumbing, and home comfort services, you consent to the practices described in this policy.
Information We Collect
We may collect the following types of personal information:
- Contact information: name, email address, phone number, and mailing address
- Service information: details about your home, HVAC system, service history, and appointment preferences
- Payment information: credit card numbers and billing details (processed securely through third-party payment processors)
- Website usage data: IP address, browser type, pages visited, and referring URLs collected through cookies and analytics tools
- Communication records: phone call recordings (for quality assurance), emails, and form submissions
How We Use Your Information
We use your personal information for the following purposes:
- Providing heating, cooling, plumbing, and duct cleaning services
- Scheduling appointments and sending service reminders
- Processing payments and issuing invoices
- Communicating about promotions, rebates (including the Canada Greener Homes Grant), and seasonal maintenance
- Improving our website, services, and customer experience
- Complying with legal obligations, including TSSA licensing requirements
Call Tracking and Recording
We use call tracking technology to measure the effectiveness of our marketing efforts. Phone calls to our business may be recorded for quality assurance and training purposes. By calling our listed phone numbers, you consent to this recording. Call tracking numbers are provided by WhatConverts and route to our main business line at (905) 564-5464.
Cookies and Analytics
Our website uses cookies and similar tracking technologies to:
- Analyze website traffic and user behaviour (Google Analytics)
- Track conversions from advertising campaigns
- Remember your preferences for future visits
- Provide personalized content and service recommendations
You can control cookie settings through your browser preferences. Disabling cookies may affect your experience on our website.
Disclosure of Information
We do not sell, trade, or rent your personal information. We may share your information with:
- Service providers: trusted partners who assist with payment processing, call tracking, email marketing, and website analytics
- Equipment manufacturers: Trane, Bosch, and other brands for warranty registration and rebate processing
- Government agencies: when required for rebate applications (e.g., Canada Greener Homes Grant), TSSA compliance, or legal obligations
- Business directories: HomeStars, BBB, and similar platforms where we maintain business listings
Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our website uses SSL encryption (HTTPS) for all data transmission. Payment information is processed through PCI-compliant third-party payment processors and is not stored on our servers.
Data Retention
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected, or as required by law. Service records are retained for a minimum of 7 years to comply with tax and warranty obligations. You may request deletion of your data at any time, subject to legal retention requirements.
Your Rights Under PIPEDA
As a Canadian resident, you have the following rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete information
- Withdrawal of consent: Withdraw your consent for specific uses of your information at any time
- Complaint: File a complaint with the Office of the Privacy Commissioner of Canada if you believe your privacy rights have been violated
Children’s Privacy
Our services and website are not directed at individuals under the age of 18. We do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated policy will be posted on this page with a revised effective date.
Contact Us
If you have questions about this Privacy Policy or wish to exercise your privacy rights, please contact us:
Furnace King Home Services
1773 Mattawa Ave, Mississauga, ON L4X 1K5
Phone: (905) 564-5464
Email: info@furnaceking.ca
Effective Date: February 24, 2026